As with any new skill, it’s one thing to learn about it and think about it theoretically and another thing to put it into practice. In my work, I get to write many styles of documentation from informal, internal user guides to formal, highly regulated, auditable process instructions. I’ve found it easiest to practice what
As a young, awkward adolescent, I would often wear hand-me-down clothes or pass-ons from my older cousins. I remember a time in middle school wearing a shirt of some popular but distant beach or vacation spot when a well-meaning person asked me questions. “Have you been there? Wasn’t it fun?” Although the person was simply
The Deloitte interactive recruitment video, done in a choose your own adventure style, could inspire something similar in user help.
On January 14th, Mark Bornstein (@4markb) of ON24 gave a webinar on marketing predictions for 2016. You can watch it if you’d like by going to their Upcoming Webinars page and scrolling to the bottom to see past webinars. His first prediction, a better dashboard, is based on including high resolution imagery and more graphical elements because
Plans for 2016